Happy customers lead to happy shareholders

September 11, 2018

We applaud yesterday’s announcement by the NAB that it would keep its variable mortgage interest rate on hold as an emminently sensible move to shore up customer trust, particularly when many bank customers are under financial strain.  As investment advisers, we value customer-centric businesses over those that merely seek to maximise short-term gains for shareholders.  We encourage other far-sighted investors to help the break-up of this long standing oligarchy, by supporting banks which exhibit  business acumen and consider the national good.